DO NOT BUY ANY CAR FROM THIS DEALERSHIP**** Me and my husband bought two cars from this tradesman back in May 2018 and below is the outcome from them up until a recent phone call to TOM at Kellys Tradings Ltd yesterday afternoon 30th January 2019. I traded in my car a the time which was a Honda Civic, for a Mercedes A class, and paid the difference of 750 via card payment. The next day the spring coil flew off whilst driving on an emergency call with work whilst out in the community. (As I work for the nhs) So I was not impressed at all, but this was replaced at Kellys tradings ltd at no cost which I thought was obviously the reasonable thing to do. Although the suspension was never the same after this is scrapped every speed bump I drove over at 10 miles an hour! it was awful, along with this I also had several other things with the car that werent working which was the electric wing mirrors, the hand brake was clicking too high therefore I couldnt even park on a hill or on my slopped driveway as the car would just roll even with the hand break on and in gear & air conditioning but Tom promised me these would be replaced once they got hold of the parts. But I kept calling over a few weeks for an update and there wasnt no head way. Whilst all this has happened with my car over a 3 weeks period from purchasing the car, the clutch on my husbands car went and needed replacing! So because this was not covered in the warranty, it didnt matter it was only 3 weeks after the purchasing the car we had to foot the bill which we did and it cost us 761.96! My husbands car is a VW Passat CC which again we paid in full at 4750 via card payment. When collecting Davids car which took longer than promised! And caused huge inconvenience with work commitments. We had to pull over even before leaving the private property that Kellys tradings ltd is on as david could hear a knocking and an oil light was flashing on the dash board. Tom asked his mechanics so jack the car up on the side of the road which they said theyd damaged the oil level sensor! Which again they said theyd fix and replace, as they had damaged it whilst replacing the clutch! Which we never did because we didnt trust the competency of the mechanics in the garage at all. Not because of the damage done to Davids car but what we had come across with the Mercedes I had bought weeks leading up. The following week the clutch then went on my car whilst driving 70 miles an hour on the motor way which wasanear miss with the car behind me. I had been working a night shift at the hospital so it was near mid night and I had to wait two hours for the AA to arrive as tow me back whic cost 100. I was furious and sent serveral messages to Tom and called and spoke to him. But again, its not in the warranty and theyd be more than happy to replace the clutch but again wed have to pay. Which I point blank REUSED. I took the car round to a local garage and the clutch was going to cost more than the vehicle its self for the part/vat and labour time. Not only that but they didnt believe how the car had even passed its most recent mot, as there was several fails and things that hadnt been done since the last mot which were on the advisorys so theyd lied on the mot. My husband and I wernt going to pay kellys tradings ltd ANYMORE MONEY as they just point blank still. So I just wanted to give the car back to them and get some money back. We came to an agreement of 350! So not only did I basically give them my Honda Civic for free, they took back the Mercedes at a disgraceful 350. Which I did agree to do but I needed to get another car ASAP, because of needing a car for the school run and work. My husbands car has just had its MOT at hendy Honda and they are disgusted with the condition of the car as Kellys tradings ltd left the steering rack hanging without x2 steering rack bolts and x1 missing subframe bolt. Somthing that would of been removed to access the clutc. We called Tom and his response was dont believe it, nothing we will do.
Purchased a Mini Cooper S six months ago in good faith as this garage had good reviews. I was told the car had a full service history, silly me I didn't check the service book myself and there has been no stamp in there for 5 years. The car was MOT'd by them before I drove away. According to my local garage which I took it to for a service today told me that the car should not have passed the MOT. Multiple issues, most notably the exhaust system was hanging off by a thread, just cost me 700 to be replaced. Oil leak in engine, drive shaft issues, Air Con not working and many other problems. The garage showed me the air filter and spark plugs they removed, said they hadn't been changed in years. In their own words "I have never seen an air filter this bad in my life". This is a real shame as I would have thought that any self respecting dealer would at least service their cars before selling them. This garage are lucky I waited so long before getting it serviced because if it had been within the first 3 months I would have been straight to VOSA and the Ombudsman to report them. Also my step son purchased a VW Polo from them at the same time and has also had multiple issues, including having to wait 3 months for them to fix his door THAT THEY BROKE.All in all a very poor service and I feel totally scammed. I suppose you live and learn. I should have checked the service book and paid the AA to do an inspection.UPDATE: Been having more issues and now been informed the car needs a new gearbox. I have now given up and am now in the process of getting rid of this not fit for purpose car.
Recently brought a car from Tom and the team, really great service, dont normally leave reviews but thought the service deserves one.No pressure and a great choice of well priced vehicles. Cant thank them enough for their assistance and knowledge. Got a great car.Will be recommending to family and friends as they also offer repairs/servicing. Great local business.
Did not buy car after test drive even though some of the repair work and service had been done. However my deposit has been refunded and an offer of a free oil service on my current car. Definitely a company to check out when looking for a used vehicle
Honest chaps. Great service. Friendly and helpful. Good value for money. Love my new Audi A4. Thanks Kelly's trading.
Kelly's Tradings Ltd is a UK Car Dealer based in Selsey, South East England. Kelly's Tradings Ltd is located at Enborne Business Park, Selsey Rd, Sidlesham, Chichester PO20 7NE, UK.
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